This guide will assist you to install your Panini mI:Deal scanner. There are instructions for a Windows computer and for a Mac computer. Navigate to the appropriate page for the installation. If you need assistance, please contact Treasury Management Support at 1-877- 236-2739 or tmsupport@johnsonfinancialgroup.com. . Repair / Maintenance Contracts Need to sell your Panini Check Scanners? To order Panini Scanner products call us at 800-457-8499 or 440-953-1119 or e-mail us. Your purchase order, with credit approval, is welcome, as well as all major credit cards, Paypal and Google Checkout. Panini sells all of the cleaning supplies, ink, and replaceable parts to keep your check scanner running at optimal levels.
Are you using a local teller scan application, or a browser based RDC .Net plugin?
DO you have any kind of endpoint security installed on this machine that may be interfering with the scanner?
If you have a local test application or teller scan application that works locally, I would test that to see if the scanner is even detected by Windows still.
You said it does work on another station. Does it last more than the 2-3 weeks you're currently experiencing? If it does, is there a difference in Windows version or KB patches installed between the two stations?
I know that the bank our office uses has been having problems with Panini scanners since Windows 10 was released, and has been issuing TS240's instead to most customers.
There's also a good set of troubleshooting tests here you can try (i.e. the user local admin, service start/stop, etc
Edited Jun 6, 2019 at 22:16 UTCDesigned specifically for the needs of small business
The Panini I:Deal® is a breakthrough product that provides a compelling check capture solution designed specifically for small business remote deposit capture (RDC). This check scanner features affordable cost of ownership combined with best total quality, consistent with the industry-leading performance and reliability customers expect from Panini.
The Panini I:Deal utilizes patented technologies to deliver capabilities critical for RDC success, including high-quality dual-sided image capture, document franking, and advanced reading technologies in the areas of MICR and OCR. A pocketing capability minimizes paper handling, providing document storage while ensuring transaction sequence integrity.
Panini I-deal Drivers
Through self-adjusting capabilities, the Panini I:Deal provides an optimal user experience in the wide variety of environmental conditions encountered in small business RDC implementations. The Panini I:Deal is also compatible with Apple Macintosh operating systems.
Based on extensive market research
The conception and design of the Panini I:Deal is based on extensive market research to identify the specific and unique requirements of small business remote deposit capture users. Small business users, financial institutions, and Panini partners directly contributed to the design and development of this breakthrough check capture solution. The result is a user-friendly check scanner that helps small businesses seize the benefits of Check 21.
Panini America Support
Exemplifies Panini’s design excellence
Consistent with Panini tradition, the Panini I:Deal is unique in terms of visual appeal, fitting naturally and comfortably into any office or SOHO environment. With careful attention to an intuitive and ergonomic design, the Panini I:Deal solution readily anticipates and accommodates users lacking familiarity with check capture and check processing.
Panini I:deal Support Belt
Leverages Panini’s market-leading position in check processing
With the support of an unparalleled customer base throughout the world, and the broadest reach of technology partners, Panini is well established as the market leader in distributed check capture. The Panini I:Deal relies on and leverages this position while integrating the technical innovation and open architecture of the market-leading Vision X® product suite.